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To use our remote access software (logmein) you must have a Windows or Mac login User ID and Passward. If you do not use a password when logging into your computer, please create one.
Should you need assistance in creating a login password for your computer, you can contact us directly at 1-800-210-1949 or just click here for live chat support  Live Chat
1. Simply click here > CONNECT or on the connect for service image, and then click "Run to download the software." This will take from 3 to 5 minutes to complete.
2. After the download is complete, click "Run" to install the logmein software.
3. A Logmein window will appear on your monitor screen, (mouse click on the “Next” button) then click on the “I agree” button.
4. A Logmein software options window will appear on your monitor screen, select the “typical” installation option and then click “Next”.
5. A Logmein computer description window will appear on your monitor screen, click “Next”.
6. A Logmein select product window will appear on your monitor screen, (select the “Logmein Free” option and click “Next”.
7. A Logmein account details window will appear on your monitor screen asking for an account email address and password.
For the email address key-in: techsupport@itcrs.com
For the password key-in: support then click “NEXT”.
A Logmein finish window will appear on your monitor screen, (just click on the “Finish” button) and then the (“ok” button) and the Logmein remote access will become active.
After these steps have been completed, please inform to the PC Support America Technician, and work will begin on your computer.
PC SUPPORT AMERICA TECHNICIAN'S CODE OF ETHICS AND OPERATING PROCEDURES:
| PC Support America Technicians are required to supply their name and contact information. |
| PC Support America Technicians are required to communicate with customers using a high standard of professionalism, they must acquire an approval from the cusomter to access their computer, and they must make their repairs in a prompt, efficient manner. |
| PC Support America Technicians are required to record and log their customer access session. |
| PC Support America Technicians are required to notify the customer when their computer is being remotely accessed. |
| PC Support America Technicians must notify the customer if a repair session is going to take more then two hours to complete.
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| During the access of a customer’s computer, all repair and tune-up actives must be visible on the customer’s monitor screen. |
| All data and information on a customer’s computer must be kept strictly confidential. PC Support America technicians are not allowed to remove, copy, use, or expose any data or information on a customer’s computer. |
| PC Support America Technicians must remove or disable the remote access login software from the customer's computer upon completion of the repair or tune-up session. |
| PC Support America Technicians must acquire a verification from the customer that the problem on their computer has been solved. |
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