One of our specialized IT technicians will logon to your home computer by using remote access software. They will locate, evaluate, find a solution, and repair the problem that is occuring on your system. You must be available to communicate with the PC Support America Technician (either by phone or on live chat). You will be provided with a URL address to download the remote access software. You must also be available to provide a user login ID and password to the PC Support America Technician.

There is a minimum deposit required of $50 before service can begin.  This covers up to two hours of service (and comes with one week of free follow up support).

To make your deposit payment, please have your credit or bank debt card ready. Information required will be the card holder's name, card billing address, card number, expiration date, and CVV number on back of card.

If the problem requires more than two hours to resolve, a rate of $35 per hour will be incurred after the first two hours. You will be notified by the PC Support America Technician if this is the case, and given an estimate of the additional time needed to complete the repair. An approval will be required before the technician can continue to work. Please note that billable time only occurs when the technician is logged in and online with your computer. No fees are charged when the technician is offline. Upon the completion and resolution of the problem, any additional time that was incurred in excess of the deposit will be charged to your card, and payment will be processed.

In rare cases, some problems can not be solved online by a remote access technician. This can occur if a hardware problem is detected, such as a bad or flawed memory chip, a worn-out hard drive, a mother board component problem, a bad peripheral board or cabling issue. Should a problem of this type be detected, the PC support technician will email you a notice with a description of the problem.

Money Back No Charge Policy:
If the technician is not able to solve the problem on your computer, your deposit will be refunded and no charges will be incurred.