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To use our remote access login application you must have a stable internet connection from your computer. Should you not have Internet access from your computer, you can call us toll free on our support line at 800 210-1949 for assistance.
If your computer has an internet connection, please follow these simply steps to enable a PC Support Technician to access and repair your computer:
1. Simply click here  CONNECT or on the connect for service banner at the top left of this page, and then click "RUN" to install the remote access application. This will take from 2 to 3 minutes to complete.
2. After the install is complete, click "RUN" again to generate a remote login user ID and Password. Please note this login user ID and Password is only good for ONE login secession.
3. A TeamViewer Quick Support window will appear on your monitor screen, it will display a 9 digit user ID and 4 digit password.
4. You must supply this user ID and Password to the PC Support America technician which will enable him to login to your computer. You can supply the technician with this information either by phone, through the live chat support portal on our website, by email or by live messenger chat.
5. After the PC Support American technician has received your login information, he will be able to access your computer and begin a repair or tune up secession.
6. By watching your monitor screen, you can observe all the activities that are being preformed on your computer.
7. You have complete control of the remote access secession and you can cancel it at any time by simply clicking on the cancel button in the TeamViewer Quick Support Window.
PC SUPPORT AMERICA TECHNICIAN'S CODE OF ETHICS AND OPERATING PROCEDURES:
| PC Support America Technicians are required to supply their name and contact information. |
| PC Support America Technicians are required to communicate with customers using a high standard of professionalism, they must acquire an approval from the customer to access their computer, and they must make their repairs in a prompt, efficient manner. |
| PC Support America Technicians are required to record and log their customer access session. |
| PC Support America Technicians are required to notify the customer when their computer is being remotely accessed. |
| PC Support America Technicians must notify the customer if a repair session is going to take more then two hours to complete.
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| During the access of a customer’s computer, all repair and tune-up actives must be visible on the customer’s monitor screen. |
| All data and information on a customer’s computer must be kept strictly confidential. PC Support America technicians are not allowed to remove, copy, use, or expose any data or information on a customer’s computer. |
| PC Support America Technicians must remove or disable the remote access login secession from the customer's computer upon completion of the repair or tune-up session. |
| PC Support America Technicians must acquire a verification from the customer that the problem on their computer has been solved. |
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